We Provide Exceptional Customer Service
Around 75% of customers state that they consider customer service a true test of a company’s competence.
Clients have an expectation of receiving great service and will not put up with getting poor answers from representatives who do not understand their needs. As a video production company, we deal with clients from different industries and backgrounds. Before we take on a project we arm ourselves with as much knowledge and information about each of our clients as possible. It’s the only way we can visually portray their brand, who they are and what their goals are.
We Are Always Honest About The Services We Provide
Honesty is not just the best policy; it is our main policy.
Our team thrives on using the latest tools and techniques. However, sometimes to keep cost down a client might not want any bells and whistles. In any case, our producers will always suggest and explain what we think is needed for a particular shoot. However, if we feel we can work around it we will let them know that it can still be done without it. Any production company that claims they cannot move forward without using a certain piece of equipment or technology does not have the client’s best interest at heart. Their only goal is to get as much out of them as possible. We won’t lie, getting that great drone or gimbal shot in your video is a wow factor – and we absolutely love it – but it is not always important to have and your video will still look amazing without it.
We always try our absolute best to meet our due date, however sometimes things happen that are out of our control. A shoot might take longer due to a number of issues or we might need more time with postproduction. Whatever the case, if we believe there will be a delay in delivery for any reason at all, we will always let you know as soon as we can.
We Only Recruit The Very Best
We only work with professionals that are knowledgable, outgoing, think outside the box, driven and always pay attention to detail. At Cinemetrix Media we get under the skin of your brand until we know it as good as you do.
Our Mission: A Long-Term Relationship
The success of your marketing video depends on the shared vision and expertise between our team and yours. As experienced producers, cinematographers and editors we know that in the long run, our business is not only about pushing out videos, it’s about building relationships. At the end of the day, it’s more about the journey than the destination…the achievement over the reward.
We are committed to providing top-notch, customized video productions that will accomplish our clients’ goals quickly, efficiently, and professionally. We are confident that we can help you bridge the gap between your brand, who you are and what you stand for.
Our reputation rests with the results you get from what we can deliver. If you’re not happy, we’re not happy. No question!
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